General asked questions

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Users who are 18 years old or older may self-collect and perform the test under the observation of an eMed Telehealth Proctor. Tests for anyone between the age of 2 and 17 requires an adult to perform the sample collection under the observation of an eMed Telehealth Proctor.

To learn more, visit our Order section and visit our Privacy Policy section.

Yes. However, for travelers, please be aware that eMed recommends that each individual travels with at least two testing kits at a time. Additionally, each person who tests on eMed.com is required to create an eMed account.

Testing Experience

Testing with eMed is easy!! For your convenience, our TeleHealth Proctors are available 24/7 with no appointment needed.

To start your eMed-enabled test go to eMed.com and click the “Start Test” button on the home page, then follow the instructions provided to continue with the testing process.

New customer:
If you have never tested with eMed before, click on "Start Test" and follow the prompts to create an eMed account and move forward with your testing process.

Returning customer:
If you have tested with eMed before, click on 'Start Test", follow the prompt to sign in to your eMed account and If you are not able to log in, please create a new account or reset your password.

Reset Password:
If you are experiencing any issues logging in with your eMed email address, please click on reset password to receive a password verification email. If you do not receive a password verification email from “no-reply@emed.com” then please create a new account using the same email address.

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Prescription & Treatment

eMed partners with a network of licensed clinicians and pharmacists who can prescribe treatment in all 50 states.

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Pricing & Refunds

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Orders

Next business day delivery for orders processed and approved by 4 p.m. ET Monday - Friday.

We are not able to deliver to a P.O. box.

Orders approved Friday – Sunday will be processed the following Monday.

Weekend (Saturday & Sunday) delivery is not currently available.

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